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Frequently asked questions

We are always happy to help you find the information you are looking for

  • How do I purchase Queso?

    Please just contact us via our contact page if you'd like assistance with a purchase.  

    You can also apply for membership through this link. At this time, membership is only available to those in the USA and parts of Canada. There is no obligation to purchase a booth once filling out the form. You can always change your mind and pay with a credit card.

    Our Legacy booths take a standard of 7 weeks to manufacture, but we can expedite the production process to only a week for $500 (expedited production processing is not always available--please call us to verify availability). Please choose your preferred option upon checkout.

    Once shipped, the booth will take anywhere from 3-5 business days to arrive via UPS. The packages will require signatures.

  • What kind of payments are accepted?

    We currently take all major credit cards, checks, and bank transfers. For those customers not residing in the United Stated or Canada, we only accept checks and wire transfers. All prices are in US dollars.

    For checks or wire transfers, please contact us during business hours so we can create the order for you and send you the mailing or transfer instructions. Please call or email our sales team and include your full name, address, phone number, and model requested to get started. 

  • Is Sales Tax included? Do you collect Sales Tax?

    We only collect sales tax for cash booth products purchased and delivered within the state of California. Any products being shipped outside California will not have sales tax collected. Remember that you are required to pay use tax on goods purchased from outside the state. It is just not something that we collect.

    With Membership, tax is added regardless of state and applied to your membership cost. Please speak to a member of the financial team if you have questions about this!

  • Is there a discount for purchasing more than one booth at the same time?

    Absolutely. Inquire with us to learn more about your options.

  • What is the turnaround / shipping / delivery time?

    Our Legacy booths take a standard of 7 weeks to manufacture, but we can expedite the production process to only a week for $500 (expedited production processing is not always available--please call us to verify availability). Please choose your preferred option upon checkout.

    Once shipped, the booth will take anywhere from 3-5 business days to arrive via UPS. The packages are insured and will require signature.

    For backdrops and props, orders within the USA will shipped via USPS, UPS, or FedEx. Products shipped with our free shipping usually arrive within 7-10 business days. 

    The shipping courier for orders outside of the country will vary. Additional fees may apply for international shipping depending on the country. If this is the case, then Photobooth Supply Co. will send you an invoice for the additional amount. Shipment will not occur unless these aforementioned fees are paid. All other fees associated with international shipping such as brokerage, customs fees, etc. will need to be paid by the purchaser of goods. 

    The estimated delivery dates shown online are purely estimates and Photobooth Supply Co. cannot guarantee delivery dates. Any issues with your package will need to be resolved with the shipping courier.

  • Do backdrops come with the booth?

    No, we want to give you the freedom to be creative with your backdrops. If you need help, check out the backdrops we have to offer here.

  • Will I be trained on how to operate the booth?

    After your payment is made and your order begins processing, we will email you links to videos and manuals demonstrating the setup of the booth. They are very comprehensive and filled with images and videos.

  • Do your booths print?

    This is totally up to you! We recommend our options that include printers, as we've designed some beautifully integrated enclosures for the best guest experience. 

  • Does the booth require an attendant?

    We always recommend that your booth have some supervision. Plus, it’s fun to interact with the guests! Queso can run without an attendant, but that's up to you.

  • Does the booth come ready to be used out of the box?

    Yes, we provide you will everything you need to begin partying right away. It is a true turn-key solution.

  • Is Photobooth Supply Co. a franchise?

    No, we do not take franchise fees or require any money from your profits after you buy your booth.

  • Is Queso under warranty?

    Members receive a warranty for the lifetime of their membership. All cash purchases come with a one year membership, and the option to add an additional 1, 2, or 4 years for an added cost. 

  • Who pays for customs and brokerage fees for international shipping?

    Customs and brokerage fees are not included in the price and will need to be taken care of by you. Once the packages arrive at the border, the courier or your country will be contacting you in regards to the process and pricing.

  • How big of an area do you need for setup?

    We recommend anywhere from a (6’ x 5’) to a (9’ x 7’) area, but it can be bigger or smaller depending on your situation.

  • Can the camera shoot vertically?

    With Queso, you no longer need to worry about adjusting camera orientation. Simply crop the images to be vertical, and you're done. 

  • Are there any financing options outside of the US and Canada?

    At this time, we do not support Membership options for Queso outside of those regions of North America. You still have the ability to purchase Legacy or Queso with cash up front or by securing a local financing option.  

  • Do you finance in Canada?

    Yes! We do offer financing to businesses based in Canada. For financing in Canada, the regions that allow financing are: Ontario, British Columbia, Alberta, Manitoba, Saskatchewan, Nova Scotia, New Brunswick, Newfoundland and Labrador and Prince Edward Island. 

  • Can I use a wireless remote/trigger?

    With Queso, the booth is designed to interact with guests in such a way that a remote trigger would not make sense.

    With Legacy, you can use the included wireless remote to fire the camera remotely. It's easy!

  • What kind of customer support will I receive?

    We strive for the best customer support for all of our owners. If you ever run into an issue, we offer various levels of support.

    1) You are always more than welcome to contact our support team directly. During regular business hours, we are available via phone, email and Skype. We do respond to support issues the same day or within 24 business hours. Our team is California based and truly amazing. They know everything about your booth and will help you in the rare cases that the support site doesn't already have the answer.

    2) Upon purchase, you will be invited into our private Facebook users group where many of our current owners share marketing ideas, referrals, templates, and more. This gives you 24/7 access to questions, answers and ideas from other owners and users. 

    3) We have created a Photobooth Supply Co. Support Website site which offers step by step assembly and support videos, guides, instructions as well as owner's FAQ and an extensive knowledge base of answers. Access to this is given to owners following purchase.

    4) For specific issues with the Legacy booth, you can directly call the manufacturer of the part directly (Canon, DNP, etc.)

    5) We also have extended support for Queso owners. Anyone with Queso will be able to reach us earlier later in the day, as well as on the weekends. 

  • Does the booth come with a carrying case?

    Each of the three Legacy options come with two carrying cases that will fit everything. Queso includes an additional supplies box that you can use to more evenly distribute or reduce weight. 

  • Will I need to change batteries throughout an event?

    Nope! The entire unit is AC powered so you’ll never have to change batteries or open up the booth for any reason throughout the event.

  • How is the photobooth powered?

    Our photo booth requires 110-120 Volts of AC power. All the components are connected internally within the photo booth structure, so on the outside, there is only one AC cord to plug into the wall!

  • Can I use the photobooth overseas or internationally?

    Your photobooth can be powered internationally (outside North America and USA) on 240VAC power lines with the use of inexpensive two-way (120V to 240V or 240V to 120V) true magnetic transformers. Suitable transformers (only true magnetic transformers, not electronic transformers or converters) can be found from a variety of retailers. 

    We recommend a 750-1000 Watt transformer for the BASIC photobooth which will allow full operation without danger of blowing fuses in the transformer. To operate a PRINTER model, we recommend a 1000-15000 Watt transformer.

     We recommend the 1700W Krieger 240V to 120V step down transformer model or any other similar model.

  • Where are your booths made?

    Our photobooths are completed in Southern California by the industry’s best fabricators and welders. Each booth is carefully handmade and inspected before shipping. Both Legacy and Queso include parts and pieces sourced from vendors all over the world. These vendors are as close as Texas or as distant as Taiwan. 

  • Where do I purchase paper and ink?

    There are many photobooth companies that force their owners to exclusively purchase overpriced paper and ink from them. This eats into your margins and also handicaps you in the case of an emergency and need paper urgently.

    We allow you to purchase paper and ink from wherever you wish which means you are always getting the best price and have local dealers available readily available. Once you purchase our booth, you will be given links to some great suppliers who we use to get your printer supplies!

  • What is the return policy?

    Props, downloadables, and photobooths are final sale. 

    Photobooth Supply Co. will gladly accept any regularly priced, clean, and unused backdrops for exchange. In addition to exchanges, Photobooth Supply Co. offers store credit that never expires. Customers wishing to exchange merchandise purchased online at photoboothsupplyco.com must first contact us via email or phone to receive an exchange authorization number within five (5) business days of receiving the merchandise. 

    The merchandise must be accompanied by the original invoice, original packaging, and an exchange form. Returned items must be safely packaged, shipped, and postmarked via USPS First Class Mail or your national Postal Service (for international returns) within five (5) business days of receiving the merchandise. Exchanges received this period may be returned to the sender. Please keep in mind that any new item ordered as an exchange will not be shipped until we receive the original purchase.

    Unfortunately, Photobooth Supply Co. does not offer refunds, only exchanges.

    While we appreciate your business, we have a strict exchange-only policy and cannot offer refunds for any of our products. 

    Items Not Eligible for Exchange:

     Items that show evidence of wear

     Items purchased at a discount, on sale, or with a promotion code

     Personalized or customized items

    The customer is responsible for all return shipping charges, unless the item received is incorrect or damaged. Shipping and handling charges on the original purchase are nonrefundable.

  • How accurate are the colors displayed on the website?

    We have made every effort to display as accurately as possible the colors of our products that appear on the website. However, due to monitor discrepancies, we cannot guarantee that your display of color will be accurate to reality. Please remember that it is impossible to know what screen your potential clients are viewing images on. Our settings are considered best practices for internet display and are the standard for photographs displayed on the internet.